In some few weeks ago, MTN Ghana has announced their intention to implement ‘ID card before Cashout‘ for their MoMo customers.

It was then established that the effective date for their intention is 2nd April 2021.

Below is the released by MTN Ghana to educate the public about the kinds of ID card that can be used for such transactions.

Effective, 2nd April 2021, all MoMo customers will be required to present valid ID cards before any MoMo cash-out (withdrawal) transaction can be processed.

1. Why would I need my ID card to withdraw funds effective 2nd of April, 2021

ANSWER: To safeguard your funds and be sure you are the owner of the wallet at the agent point doing the withdrawal or cash out and also to fulfil regulatory requirement.

2. What are the acceptable IDs in order to successfully Cash Out at an Agent Point?

ANSWER: Valid Acceptable ID cards are as seen below

Ghana Card

Driver’s License 

Passport

voter’s ID

SSNIT ID

NHIS card

3. Do I Need the exact ID that was used in registering my Mobile Money Account to Cashout?

ANSWER: No, you do not necessarily need to use that ID but any of the acceptable IDs in your name in order to cash out at an agent point.

4. Would an expired ID be accepted at the Agent point even though it is in my name?

ANSWER: No, An expired ID will not be accepted at the agent point

5. In the absence of my physical ID, will my digital ID be accepted as a medium to successfully cash out?

ANSWER: No. We currently accept only Physical ID

6. How do I Confirm if my Mobile Money Account is Registered in my Name?

ANSWER: Dial * 170#, Select Option 6 “My Wallet”, Select Option 10 “Name and Next of KIN” to check the details of the Account.

7. How do I correct the details [Name] on my Mobile Money Account if not in my name?

ANSWER: Kindly visit any of our nearest Service Center for assistance.

8. Can any close relative with my Valid ID assist to perform Cash out on my behalf?

ANSWER: The person acting on your behalf will need to visit our service center with a letter from the medical institution with the details of the doctor, copy of your ID, as well as the valid ID of the person acting on your behalf. NB: The letter is only acceptable when its written on the hospital’s letter head.